Legal & Privacy

Disclaimer of Liability
The materials on the The Know Now Organization (TKNO) web site are provided to you free of charge, "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

IN NO EVENT SHALL THE KNOW NOW ORGANIZATION BE LIABLE FOR ANY DAMAGES WHATSOEVER, INCLUDING SPECIAL, INDIRECT, CONSEQUENTIAL OR INCIDENTAL DAMAGES OR DAMAGES FOR LOSS OF PROFITS, REVENUE, USE, OR DATA WHETHER BROUGHT IN CONTRACT OR TORT, ARISING OUT OF OR CONNECTED WITH ANY THE KNOW NOW ORGANIZATION WEB SITE OR THE USE, RELIANCE UPON OR PERFORMANCE OF ANY MATERIAL CONTAINED IN OR ACCESSED FROM ANY THE KNOW NOW ORGANIZATION WEB SITE.

Using Information on the Web Site
The information provided in this web site is intended to educate the reader about certain medical conditions and certain possible treatments. It is not a substitute for examination, diagnosis, and medical care provided by a licensed and qualified health professional. If you believe you, or your child, or someone you know, suffer from the conditions described herein; please see your health care provider. Do not attempt to treat yourself, your child, or anyone else without proper medical supervision.

TKNO Web Site Linking Policy
The Know Now Organization (TKNO). and its affiliates (collectively, "TKNO") permits links to its Web sites, provided that such links do not improperly represent an endorsement by or affiliation with TKNO or any of its products, or otherwise adversely impact TKNO, and provided that you act pursuant to the terms below. It is not required that you submit a request to link to any of TKNO's Web sites.
By linking to any page on any of TKNO's Web sites, you hereby agree to abide by the TKNO Legal Terms of Use, as well as the terms and conditions below:

• Links must be text-based and use appropriate company names, domain names, logos, or trademarks with accompanying notice and descriptive words, such as: "TKNO.", "The Know Now Organization.", www.tkno.org, etc. (the "Licensed Marks"). Subject to the terms and conditions set forth herein, TKNO grants you a non-exclusive, personal, worldwide and royalty-free right to use the Licensed Marks for the purpose of establishing a hyperlink in accordance with these terms and conditions and for no other purpose. Except as expressly provided herein, TKNO does not grant any express or implied right to you under any patents, trademarks, copyrights or trade secret information. Your use of the Licensed Marks shall comply with TKNO's standards and guidelines, and TKNO shall have the right to inspect your use of the Licensed Marks. All goodwill arising from the use of the Licensed Marks shall inure to the benefit of TKNO.
• You may not use TKNO logos as a link unless you also provide a text link incorporating a Licensed Mark below the graphic logo (e.g., The Know Now Organization;TKNO; or www.TKNO.org).
• By linking, you acknowledge and agree that, other than as set forth herein; all rights to the Licensed Marks, other TKNO marks, the content appearing on the TKNO Web site and the design of the TKNO Web site belong to TKNO.
• You may not create a border environment (e.g., frames) around TKNO Web pages or use other programming techniques that alter in any way the visual presentation or appearance of TKNO's Web site.
• You may not modify the content presented on the TKNO Web site(s), or interrupt or attempt to interrupt the function of the Web sites in any way. You may not republish the content presented on any TKNO Web site without TKNO's written permission.
• You must not misrepresent your relationship with TKNO or present false or misleading impressions about TKNO. No links to TKNO's Web site may be used in a manner that implies or suggests that TKNO approves or endorses you, your Web site or your goods and services (in all cases, except as TKNO may have agreed separately with you in writing).
• TKNO shall have no responsibility or liability for any content appearing on your Web site. You agree to indemnify and defend TKNO against all claims arising out of or based upon your Web site.
• You may not link to any TKNO Web site from any page within your Web site that recommends or discusses the use of any TKNO product in a manner that has not been approved by your local country's regulatory body or medicines authority, such as the United States Food and Drug Administration.
• You may not link to TKNO Web sites if your Web site contains material that could be construed as libelous, distasteful, offensive, harassing, obscene or criminal; or that infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
• TKNO may at any time, in its sole discretion, without cause, revoke your right to use the Licensed Marks and your right to link to any pages on the TKNO Web site. In such event upon request, you agree to immediately remove all links to TKNO's Web site and to cease using the Licensed Marks.

If you have questions about this policy or links that you are considering, please contact us. TKNO. reserves the right to change this linking policy at any time. Changes will be posted on this page.

Privacy Policy
The Know Now Organization (TKNO), and its affiliates (collectively "TKNO"), is committed to maintaining the privacy and accuracy of your personal information and to protecting such information from loss, misuse, unauthorized access, alteration and destruction. This Privacy Policy applies to all TKNO Web sites (the "Web sites"). To the extent local laws provide for additional protections beyond those provided by this Policy, TKNO will endeavor to comply with such laws at all times. The TKNO Web sites principally are designed for the benefit of its customers, and seek to furnish information that may be of interest or use to them.

Please read this Privacy Policy carefully to understand how your personal information will be treated as you make full use of our Web sites. This Privacy Policy may change from time to time, so please check back periodically. Feel free to contact us with any questions or comments regarding our privacy practices.

The following Privacy Policy will inform you of:

• Your control over the information collected
• The difference between personal and non-personal data
• How we may use the information collected
• How we will collect the information
• The security of the data collected
• Limits on how we may share and/or disclose any information
• Liability for links to or from other Web sites
• Your consent and agreement

Control over the Collection and Use of Personal Information
TKNO wants to give you as much control as possible over information that personally identifies you ("Personal Information"). In general, you can visit our site without telling us who you are or revealing any of your Personal Information. There are times, however, when we may need this information from you. This includes when you (1) purchase service or request information to be sent to you, (2) request details about participating doctors, (3) utilize services on TKNO Web sites.

You may always opt-out, or choose not to submit your Personal Information. For those who do submit Personal Information, the data is available for review, revision or removal at any time. This can be accomplished by contacting us within this site or at the following address:

The Know Now Organization (TKNO)
Attn: Web Site Services
16651 Southwest Freeway, Ste 450
Sugar Land, TX 77479

Personal and Non-Personal Data
Personal Information is data that can identify you as a unique user such as name, address, telephone number or e-mail address. We collect Personal Information only where we have first requested it from you and/or you have voluntarily submitted it to us via any of our Web sites. We may use the information to respond to your requests, improve our level of service and the content of our Web sites, or for monitoring usage of our Web sites.

We also automatically gather certain Non-Personal Information about the usage of our site such as the total number of visits to our Web sites, the number of visitors to each page of our Web sites, and the domain names of our visitors' Internet service providers. We use this information, which remains in aggregate form, to understand how our visitors use our Web sites so that we may improve the online experience and better facilitate your visit to our Web sites. We do not connect this non-personal data to any Personal Information we collect from you.

How TKNO Uses Collected Information
We will use collected Personal Information to reply to your requests and inquiries, to process account applications, to service accounts, and to assist with questions about membership, billing, or use of our products or online services. Collected data will generally be kept at our headquarters in Sugar Land, Texas, U.S.A. It may in the course of internal use be shared with the offices of our wholly-owned TKNO affiliate in your country of residence, as applicable.

We may collect Personal Information from you, such as contact information, demographic information (i.e. your zip code) or information regarding your opinion of a product or service, via online surveys or related research tools. This may be used by TKNO to better provide you with information and services that you requested or may find useful.

We also may use your Personal Information to provide you with updated information on TKNO products and services, to alert you to special product and service offerings, or to engage in other targeted marketing activities.

You may elect not to have your Personal Information used for any of these purposes ("opt-out") by notifying us at the address listed above or by contacting us via the Web site. Where applicable, you also may opt out by checking the box that indicates, "Check here if you do not want Personal Information disclosed or used." In certain cases where appropriate or required by local law, we first may ask for your consent ("opt-in") before communicating with you.

Collection and Use of Non-Personal Information
Our Web services automatically gather certain non-personal information about the usage of our sites. We collect this Non-Personal Information only on an aggregate basis and we may analyze such data for trends and statistics in the aggregate and without any link to personally identifiable data.

The following collective data, which is used for internal purposes, may help us improve your online experience:

Cookies
To enable us to provide customized and personalized services, we may use cookies to store and sometimes track information about you. A cookie is a small amount of data that is sent to your browser from a Web server and stored on your computer. Cookies, by themselves, do not tell us any personally identifiable information about you. However, if you choose to furnish the site with personally identifiable information (i.e. your e-mail address), that information could be linked to the data stored in the cookie.
You have the ability to accept or decline cookies by modifying your browser settings. Please refer to your Internet browser's instructions or help screen to learn more about these functions. If you choose to decline cookies, you may not be able to fully experience the features of this Site or other Web sites that you may visit.

IP Address Tracking
Depending on your Internet connection, you may have a static or dynamic IP address that is assigned to your computer by your Internet service provider. This Internet Protocol (IP) address identifies you through a set of numbers that may (dynamic) or may not (static) change each time you log on. TKNO may collect IP addresses for the purposes of systems administration and site audits for usability. We do not ordinarily link a user's IP address to personally identifiable information of that user, meaning that each user's session will be logged, but the user remains anonymous. However, we may use IP addresses to identify users of our site when we feel it is necessary to enforce compliance with the site's terms of use, or to protect our service, site or other users.

Visitation and Login Tracking
We may track the total number of visitors to our Web sites, the number of visitors to each page of our Web sites, and the number of visitors that logs in to visit certain areas or utilize certain functionality of our Web sites. Such information is not linked to any personally identifiable information that can identify any individual person. We may share this information in aggregate form with corporate partners and/or third party vendors for analysis of the current uses of the TKNO Web sites and to assist in future Web site development and operating of our Web sites.

Security of Data Collected
TKNO takes very seriously its responsibility to keep your Personal Information, including your personal financial and health-related information, private. With all such data being stored at our corporate headquarters in Sugar Land, Texas U.S.A., we take all reasonable steps to protect your Personal Information through the use of technologies and processes such as access control procedures, network firewalls and physical security. These technologies and methods increase the security and privacy of information traveling to, from and within our Web sites.

We also safeguard Personal Information from unauthorized access. Only authorized TKNO employees or agents carrying out permitted business functions are permitted to access Personal Information. Employees who violate TKNO's privacy access policies are subject to disciplinary actions, including termination when appropriate. TKNO has implemented Secure Socket Layer (SSL) technology to protect the transmission of your personal information via the Internet. This technology encrypts the information prior to transmission over the Internet between your computer and our servers. While TKNO has implemented SSL technology for some purposes, we cannot guarantee the privacy of all transmissions to and from our Web sites.

Sharing Collected Data
Generally, collected data will be stored at our headquarters in Sugar Land, Texas U.S.A. and it may be shared with offices of our wholly-owned TKNO affiliates in your country or other countries as applicable. This includes Personal and Non-Personal Information as defined above.

We may share Personal Information and/or Non-Personal Information in aggregate or partial form with TKNO's wholly-owned affiliates, corporate partners and/or third party agents for analysis of the current uses of the TKNO Web sites, to assist in future Web site development and operating of our Web sites, and to furnish information to you about TKNO products and services.

We also may disclose Personal Information when required to do so by law or when such action is necessary or appropriate (a) to conform to the edicts of the law or comply with legal process served on TKNO, (b) to protect and defend the rights or property of TKNO, or (c) to protect the personal safety of users of our Web sites. We reserve the right to contact the appropriate authority at our discretion when it appears that activities that are illegal or violate TKNO's terms of service are taking place within the context of a member account.

Practices of Third Party Web Sites
TKNO is not responsible for the data collection, use practices or content found on the third party sites of merchants and other companies to which TKNO's Web sites may link, nor are we responsible for the data collection and use practices of those Web sites that link to TKNO Web sites.

Links To and From TKNO Web Sites
TKNO provides links to various Web sites for your convenience. TKNO does not monitor content on Web sites to which is links for accuracy and shall have no responsibility or liability for the content contained on these sites. TKNO does not monitor content on Web sites linking to TKNO Web sites.

TKNO does not require requests for, nor provide consent for, links to its Web sites. Links to TKNO Web sites must be in accordance with TKNO's Linking Policy. In turn, TKNO does not request permission to link to Web sites except where expressly requested by the owner of those Web sites.

TKNO reserves the right to demand the removal of links to its Web sites at any time for any reason and also responds to requests to remove links from its Web sites. Such requests should be sent through the contact us form on the corporate TKNO.com Web site and must indicate the link, where the link was found, the reason for the request and the authority of the requestor to make the request. This authority must include direct ownership of the Web site in question.

If you have complaints about any link from any TKNO Web site, please contact us.

Consent and Agreement
By using the TKNO Web sites, you signify your agreement to the terms and conditions of this Privacy Policy. If you do not agree to these terms and conditions, please do not disclose any Personal Information to the TKNO Web sites. If you have any questions or comments about our use of Personal Information or about this Privacy Policy, please contact us via this Web site or at the address listed above. TKNO will use reasonable efforts to promptly investigate any complaint you may have regarding our use of Personal Information and to comply fully with the legal and regulatory supervisory authorities responsible for enforcing our adherence to the privacy principles stated above.

Changes to Policy
This Privacy Policy may be revised periodically. By using TKNO Web sites, you acknowledge our right to change this Policy, without prior notification. We recommend that you visit our Policy regularly so that you are aware of any changes made to this Policy.

Last Updated: April 14, 2009